Privacy Policy for Mohana’s Food Product
Mohana’s Food Product (“we,” “us,” or “our”) is dedicated to protecting the privacy and security of our customers’ information. This Privacy Policy describes how we collect, use, share, and protect your personal information when you purchase our products or interact with us.
By providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that is necessary to process your orders and provide you with the best possible service. The types of information we may collect include:
- Personal Identification Information:
- Full Name
- Shipping Address
- Billing Address
- Phone Number
- Email Address
- Order Information:
- Details of the products you have purchased.
- Your purchase history with us.
- Payment Information:
- When you make a payment, you will be redirected to our trusted third-party payment partner’s secure platform (e.g., payment gateways like Razorpay, PayU, or UPI interfaces). We do not collect or store your sensitive financial information such as credit card numbers, debit card numbers, or net banking details on our servers.
- Communications:
- Records of your conversations with us via phone calls, WhatsApp, Instagram Direct Messages, or any other communication channel.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Fulfill Your Orders: To process your payments, pack your items, and arrange for shipping and delivery to your provided address.
- To Communicate With You: To send you order confirmations, shipping updates, delivery notifications, and to respond to your inquiries, questions, and feedback.
- For Customer Support: To provide assistance and resolve any issues you may have with our products or services.
- To Improve Our Products & Services: To understand our customers’ needs and preferences, helping us to improve our product offerings and overall customer experience.
- For Marketing (with your consent): To occasionally send you information about new products, special offers, or health tips via WhatsApp or other channels. You will always have the option to opt-out of these communications.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, such as for taxation and record-keeping purposes.
3. How We Share Your Information
We value your trust and do not sell your personal information to third parties. We only share your information with trusted partners who are essential for providing our services:
- Delivery & Courier Partners: We share your name, address, and phone number with our courier partners to facilitate the delivery of your orders.
- Payment Gateways: We use secure third-party payment processors to handle transactions. They receive the information needed to verify and authorize your payment.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.
4. Data Security
We are committed to protecting your information. We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and update the personal information that we hold about you.
- Opt-Out: You can opt-out of receiving promotional communications from us at any time by following the instructions in those communications or by contacting us directly.
- Deletion: You may request the deletion of your personal information, subject to our legal and contractual obligations to retain certain data.
To exercise any of these rights, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our social media pages or other communication channels. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please do not hesitate to contact us:
- Phone: 84388 50086 / 63822 66085
- Instagram: @instant_health_mix